At My Boy, operated by Xiist, we are committed to ensuring customer satisfaction. You may be eligible for a refund in the following cases:
You received the wrong or damaged items (food, grocery, or parcel).
The order was not delivered or sent to the wrong address.
The vendor or delivery partner canceled the order.
You were charged twice or overbilled.
Refund requests must be submitted within 24 hours after the delivery or failed delivery.
Refunds will be issued back to the original payment method or in the My Boy Wallet upon request.
Processing time: 3–7 business days depending on your bank/payment gateway.
Change of mind after order confirmation or dispatch.
Delays due to unavoidable situations (traffic, weather, etc.), unless the order was never delivered.
Food or groceries already consumed or opened.
To initiate a refund, please contact us via in-app support or email: contact@xiist.com.
